The Information Technology (IT) Assistant is the person responsible for providing support to the Director of Technology (DT).  It is the expectation that this individual will work with the DT to support technology needs at The Lincoln Academy.  The IT Assistant will help create a school environment that is focused on scholar achievement, character, and success beyond high school.  The Lincoln Academy is a school where scholars and families are supported while maintaining high expectations for all.  The IT Assistant is expected to fully embrace the school’s methodology and uphold the high expectations of The Lincoln Academy.  The IT Assistant will support an equitable environment with rigorous instruction, joyous interactions, and strong community partnerships. There may be a potential opportunity to work with scholars or teach IT classes. Though it is impossible to list all roles the IT Assistant will fill, specific job responsibilities include:

Essential Functions:

• Manage and respond to IT helpdesk requests

• Manage scholar Chromebook repairs

• Maintain accurate inventory of hardware, software and necessary parts for repairs

• Prepare requisitions for supplies and keep storage areas clean and orderly

• Process customer requests

• Use research skills

• Use troubleshooting skills

• Apply approved updates

• Install and uninstall applications

• Maintain information and system security

• Maintain confidentiality of all data

• Adhere to emergency procedures

• Support Director of Technology

• Other duties as requested

Skills/Attributes:

• Alignment with The Lincoln Academy’s vision and values

• Develop positive work relationships with others

• Communicate effectively with others

• Collaborates with others

• Maintains composure under pressure

• Demonstrates professionalism and integrity

• Performs quality work

• Provides quality goods or services

• Shows initiative and self direction

• Adapts to change

• Demonstrates safety and security regulations and practices

• Applies job-related technology information and media

• Follows training and certifications for employment

• Sets personal goals for improvements

• Belief in maintaining the bar for educational equity for learners at every ability level

• Strong critical thinking skills and strategic problem solving skills

• A joyous attitude and drive for personal excellence

• Demonstrated strong work ethic